ANN
CLUBB, IVAA Certified Virtual Assistant
SUMMARY: Efficient
and conscientious professional certified virtual assistant known for high
degree of computer proficiency and aptitude for quick learning. Demonstrated
ability in organizational, communication, problem solving skills, and
impeccable judgment.
SILENT
PARTNERS - A VIRTUAL ASSISTANCE GROUP (Owner)
Offers a full
range of professional virtual assistance and virtual office support
services, including word processing, desktop publishing, and Internet
research, as described below:
- Graphic Design,
Desktop Publishing, Word Processing
- Brochures
- Newsletters
- Business Cards
- Invitations
- Programs
- Merge Letters
- Business Forms
- Résumé Preparation
- Software/Hardware
- Technical support and help with software applications or PC setup.
- Research/Search
the Internet
- Scheduling/Calendars:
meetings, appointments
- Travel Arrangements
- Secretarial
Services: scanning, faxing, follow ups, reminders
INTERNATIONAL
VIRTUAL ASSISTANTS ASSOCIATION
(Vice President - Education)
- Prepared,
distributed, and scored the Certified Virtual Assistants Examination
- Tracked eligibility
and renewal for all Certified Virtual Assistants
- Designed Certified
Virtual Assistant's certificate
- Prepared and
distributed certificates and CVA logo to each person who successfully
passes the CVA exam.
- Developed
and implemented the Expert of the Month coaching sessions for the
International Virtual Assistants Association
- Researched
and implemented the IVAA Education Department portion of the IVAA
web site to include:
- Online learning links and sources
- "How To" Section
- Tips on software applications including Excel and Access
GTE
CORPORATE HEADQUARTERS
(Executive Assistant to Vice President Business Markets, President Retail
Markets)
- Correspondence
and presentations
- Calendar/scheduling
of all appointments/meetings
- Screen all
telephone calls/visitors
- Filter mail;
on exec's absence, handle emails, responding as appropriate
- Travel arrangements
- Interface
and follow up with top level corporate executives
- Support/backup
assistants of business unit and company presidents
- Supervise/train/guide
organization's staff support (approx. 60)
- Initiate/implement
office procedures for organization
- Subject matter
expert for Business Markets and Retail Markets
GAS
TECHNOLOGY CORPORATION
(Assistant to President, provided administrative support to Equipment,
Engineering, and Account Departments.
- Created
correspondence, proposals, and equipment specifications.
- Screened
telephone calls for all departments
- Travel
plans
- Maintained
an extensive database (Paradox)
- Evaluated
cost effectiveness in areas of long distance carrier service, office
supplies, maintenance of office equipment, and all areas of office
management.
- Monitored
and maintained the network tape backup system and assisted the computer
coordinator with introduction/initiation of Novell Perfect Office.
CORPORATE
HEADQUARTERS - JCPENNEY CO.
(Senior Secretary - Product Service/Technical Support Department)
- Created
correspondence, reports, and technical papers for three managers.
- Designed
and produced brochures, charts, and various forms that had previously
been done out of office, thereby resulting in savings on printing
costs.
- Total
responsibility for tracking the progress of the printing and shipping
of all technical publications, interfacing with suppliers, the National
Parts Distribution Center, and all levels of management.
- Maintained
an extensive technical library that housed all service and owner's
manuals for JCPenney electronics, appliances, and outdoor power equipment.
- Screened
all telephone calls, gathered and researched information for technical
support and related service information for service agents, customers,
and JCPenney retail stores.
- Resolved
numerous customer and service agent problems.
|
