"I conduct my business according to the belief that anything worth doing is worth doing well."  
  - Ann Clubb, Owner
    SPVA

"The best of both worlds in office support - 
PERSONAL ATTENTION WITH PROFESSIONAL RESULTS."

Ethics

Virtual assistance is a new concept, and it is only natural that there might be questions concerning trust. Since your VA is not located in your office, you may wonder how time is calculated, when the work will be completed, will your information be held in confidentiality.

At Silent Partners Virtual Assistance Group, we adhere to the Code of Ethics of the International Virtual Assistants Association (see below). This gives you the assurance that we are committed to a practice that is based on honest relationships with our clients and integrity in all matters.

We also use a time tracking program (Time Trax) to verify the time we spend on each project for our clients. It operates just like a time clock, allowing us to “punch” in and out as we work on different projects. Time is automatically controlled by the internal clock on our PC. Detailed reports with accurate hours worked are then printed out and sent to the client with their invoice.

Before the start of each project, an estimate of cost and time to completion will be given on each project. We make every effort to complete all projects within the estimated time. However, if the time for completion looks like it will run longer than the original estimate, the client will be immediately contacted so that options can be discussed.

IVAA Code of Ethics

Members shall always exercise integrity, honesty and diligence in carrying out their professional duties and responsibilities.

Members shall safeguard the interests of their colleagues and clients, and shall not knowingly be a party to any illegal or unethical activity.

Members shall enter into no agreement nor undertake any activity which may be in conflict or give the appearance of conflict with the legitimate interest of their client, or that would prejudice their capacity to perform their professional duties.

Members shall protect any confidential information obtained in the performance of their duties, and shall not use such information for personal gain nor in a manner that would be detrimental to their client or any other party.

Members shall continually ensure the currency of the knowledge, skills and technical competencies required to perform their professional activities.

Members shall refrain from conduct or action which would detract from the reputation of the IVAA or the practice of Virtual Assistance as a whole.

Member shall be mindful at all times of their responsibilities as professionals toward the community at large.

Contact us at info@silentpartners-va.com
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